Refund review guidance
- Refunds for salon, gym, or customer payments depend on the relevant business policy used by the salon, gym, or business on the platform.
- SaaS subscription refunds are reviewed case by case based on the billing context, plan status, and service usage.
- Duplicate or failed payments can be reviewed by contacting support.
- Bank transfer payments require valid slip verification before approval or payment-related review can be completed.
- Refund requests should include a transaction reference and contact details so the support team can trace the payment.